PO1: Recognize retail fundamentals including the meaning, importance, and types of retail stores in the retail industry.
PO2: Demonstrate retail store operations such as merchandise display, store layout, and basic billing procedures.
PO3: Apply customer handling and communication skills to provide effective service and maintain customer satisfaction.
PO4: Follow workplace ethics, safety practices, and professional behavior in a retail environment.
PO5: Handle customer complaints and queries using appropriate problem-solving and interpersonal skills.
PO6: Upgrade existing retail skills to meet industry standards and improve employability through bridge/gap training.
PO7: Perform routine retail tasks independently with confidence in real workplace situations.